Return and Exchange Policy

Return and Exchange Policy

At Ahmed Shalan Coffee, we strive to ensure your satisfaction with every purchase. However, if you are not fully satisfied with your order, we are here to help.

Eligibility for Returns/Exchanges:

  • Products must be returned within 14 days of receipt.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Coffee and perishable items are non-returnable unless defective or damaged upon delivery.

Steps for Returns/Exchanges:

  1. Contact our customer service team at [Insert Contact Email] within 14 days of receiving your order.
  2. Provide your order number, details of the product, and the reason for return or exchange.
  3. Once approved, return the product to the provided address.

Refunds:

  • Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
  • If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges:

  • If you wish to exchange an item, please specify the replacement product you would like. Shipping charges may apply.

Non-Returnable Items:

  • Gift cards, downloadable products, and any used or customized equipment are non-returnable.

For any further questions, feel free to reach out to our customer service team.